17-48 Melfield Gardens

There are several ways for you to get in touch with us

My Phoenix Portal - You can contact us anytime, 24/7, via our resident portal. That includes booking repairs appointments through the portal.

Email - You can contact us at any time by email at info@phoenixch.org.uk So that we can best respond to your enquiry, please provide your full name and property address with any email correspondence.

Phone - Call us on: 0800 0285 700

d) When will my defect be repaired? For the first 12 months, Jerram Falkus will repair defects within the following timeframes:

An explanation of the priorities is shown below: Priority 1 – Emergency Defects

These are defects that could cause serious health, safety and security risks or major damage to homes. The contractor is required to respond immediately and to complete or make safe in 24 hours. It is an emergency if: • There is danger to life or limb • There is major damage to the property • The property is insecure - On ground and first floors where windows/door entry are accessible • There are serious floods or leaks - P lease report so that we can assess the impact on your home and agree the defect priority. • Leaks that effect your electrical supply • There is loss of heating and/or hot water - Please report so that we can assess the impact on your home and defect priority agreed.

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