17-48 Melfield Gardens

• There is total loss of cold-water supply • There is a lift breakdown • There is a complete loss of electricity • There is no lighting throughout the property • There are exposed wires

• There are blocked drains or toilets where there is only one toilet . T o avoid unnecessary repairs for blocked sinks, basins, baths and showers etc. please do do use toilet to dispose of sanitary items and wipes, and do not use kitchen sinks to dispose of food waste. • There are dangerous ceilings, plasterwork and walls • There is a problem which could cause potential damage to other flats or the block Priority 2 – Urgent Repairs These are defects that cause immediate inconvenience or discomfort to the resident or an adjoining property. The contractor is required to complete work on all urgent defects within 3 working days. It is an urgent repair if: • Preventing immediate damage to the property • Dealing with any health and safety risk • Clearing blocked sinks, basins, baths and showers - see guidance above. • Rectifying leaking roofs, toilets, guttering, downpipes and drains • Repairs to collapsed ceiling and floors • Rectifying faults to front or back doors - Priority is given to those on the ground and first floors where windows/door entry are accessible. Priority 3 – Routine Defects These are defects that cause little or no immediate inconvenience or discomfort, may need parts to be ordered and can be dealt with together with other defects to reduce costs to the contractor. The contractor is required to complete work on all routine defects within 28 working days. Examples include: • Leaking gutters • Dripping overflow pipes • Redecoration following other defects works . Decoration is the resident's responsibility except where cause by any shrinkage/movement during the first year defect period • Heating and hot water minor faults • 6 Minor roof leaks not causing damag e to property or resident’s possessions • Slow draining sinks, basins and baths • Faults to kitchen units or cupboards