17-48 Melfield Gardens

b) What is not a defect?

Here are some examples of what is not a defect:

• Cracked or broken glass • Accidental damage to woodwork • Vandalism • Misuse of product or appliances • Accidental damage • Replacement light bulbs • Condensation or damp caused by lack of ventilation – extractor fans not being used, MVHR not working. • Wear and tear • Deterioration caused by neglect or failure to carry out normal maintenance • Anything caused by alterations or extensions to a dwelling after practical completion – for example, residents altering property layout • Minor decorative cracks to exterior or interior brickwork and mortar – we’ll inspect any cracks at the end of the defect’s inspection • Colour or variation of wood or other materials

• Condensation damage caused by severe weather conditions • Any scratches, dents or marks not identified at handover • Damage to sanitaryware

c) Reporting defects

You can report a defect by calling Phoenix on 0800 0285 700. They’ll ask you a few questions to help them understand the nature of the defect and report it to Jerram Falkus Team on your behalf. Jerram Falkus will then contact you directly to arrange an appointment. If you are contacting us to report an emergency repair, please contact us by phone on 0800 0285 700 and press 1 for repairs to ensure we can respond as quickly as possible.

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