17-48 Melfield Gardens

1. Welcome to your new home

This guide has been produced by Phoenix Community Housing to help you become familiar with your new home. As well as covering the equipment and services provided, the guide begins by taking you through what will happen during the first 12 months, if you should have a problem with the property. During this time, the Building Contractor, Jerram Falkus Construction will be responsible for responding to any defects identified.

2. The Defect Period a) What is a defect?

A defect is any repair needed due to faulty materials/products or poor workmanship. The defects liability period for your home runs from 17 /03/2025 to 16 /03/2026.

Here are some examples of defects:

• Taps will not turn off/on • Insecure doors or windows • Blocked drains • Toilet will not flush • No electricity • No lights (not including bulbs) • No sockets working • Water penetration caused by a defect (this doesn’t include storm damage) • Dangerous/exposed electrical wiring or pipe work • Faulty fuse box (not tripped fuses)

• No heating or hot water • Burst pipes/leaking pipes • Faulty roof • Leaking appliances or sanitary ware (sinks, toilets & basins) • Loosing fitting taps/fittings

• MVHR / Extractor fans not working • Faulty intercom/door entry system

• Communal lighting faults (not faulty bulbs) • Faulty aerials to block or individual properties • Faulty locks on doors/windows

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