17-48 Melfield Gardens

4. What if I report a defect and the contractor doesn’t make an appointment with me?

Contact Phoenix on 0800 0285 700. They will contact Jerram Falkus for an update on why the repair work hasn’t been completed and update you. If Jerram Falkus are unable to attend, they will arrange for another contractor to attend.

5. What’s an End of Defects Inspection?

This is a very important visit as it’s the last chance to report any issues to the Phoenix. It’s done 12 months after handover from the contractor. After this visit the contractor won’t be responsible for any repairs. We suggest you check all hidden places for damp or leaks. List any item you think might be a defect, no matter how small, and report them to us at the End of Defects inspection. We’ll let you know what to do if you have any settlement cracks, and we’ll carry out a short survey on the service we’ve provided.

6. What if I am not available for the inspection?

We’ll make two attempts to try to book an appointment with you. You can arrange for a friend or family member to provide access in your place. If we’re unable to get access the contractor will no longer be responsible for rectifying any defects you may have.

7. What if I notice a defect after the inspection has taken place?

Following the end of defects inspection, the contractor will not accept responsibility for any new defects. Contact Phoenix Repairs Service (PRS), with any repairs, on 0800 0285700 or using the My Phoenix Portal or via email as described above.

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