17-48 Melfield Gardens

h) Telephone and Broadband Openreach have installed ‘Fibre to the Premises’ (FTTP) to each home. Within your flat there is a Openreach Optical Network Terminal (ONT)

Openreach Optical Network Terminal (ONT)

FTTP is also known as ‘Ultrafast Full Fibre’ (see link for further information https://www.openreach.com/fibre-broadband/fibre-first) To set up an account with your chosen telephone and broadband provider (for example BT, Sky, Talk Talk PlusNet or most other broadband providers) you will need to provide your address and the ONT serial number which is printed on a white label on the ONT within your flat.

If you wish to set up an account with BT call 0800 800 150 or follow the link: https://www.bt.com/about/contact-bt

Once your broadband service is set up you can extend the broadband wired connection to the living room and bedrooms. The numbers on the ethernet wall sockets in the rooms correspond with the numbered terminals on the patch panel located near the ONT. Before connecting anything, power off the router by unplugging it from the power source. This prevents any potential electrical issues and ensures safety. Once your service is set up and your router is installed you can connect ethernet cables from the router to the patch panel. This will activate the corresponding numbered terminal in the rooms. Once all connections are made, plug the router back into the power source and turn it on. Wait for the router to fully boot

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