17-48 Melfield Gardens

connect, so generally it’s best to keep them within 10 metres of each other. • You don’t need a smartphone or WiFi to use your IHD - it connects to your smart meter wirelessly through a secure protocol called Zigbee (a low power, low frequency radio network similar to Bluetooth). Like most energy providers, Octopus Energy offer different tariffs such as Standard variable, Fixed rates or Pre-Payment. If you wish to have a Pre Payment account you will first need to set up a standard account and then switch. Pre Payment enables you to buy electricity credit on the app or online when you need to top up. A pre payment account may make it easier to manage the cost of energy but it is not necessarily the cheapest way to buy electricity.

Advise on energy tariffs is available from:

Independent advice through Citizens Advice: www.citizensadvice.org.uk/consumer/energy/

Or

Visit the Phoenix Community Housing Energy Advice Café www.phoenixch.org.uk/energyadvicecafe2024events or call 0800 0285 700 for more information c) Electrical Emergencies The electric supply to your flat can be isolated at the consumer unit located in the hallway cupboard.

Electrical Consumer Unit – To isolate the electrical supply in your flat

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